Refund and Returns Policy

Introduction

Customer satisfaction, product confidence, and consumer peace of mind are central to our operations at Kryviia.site. We recognize that purchasing home decor and storage solutions online—such as our premium floating wall shelves—requires complete trust in the merchant’s return and refund procedures. To ensure a simple, reliable, and risk-free shopping experience, we operate under a transparent, consumer-centric Return & Refund Policy.

This policy satisfies Google Merchant Center trust standards, international consumer protection principles, and global e-commerce guidelines. We guarantee 100% FREE returns with $0 restocking fees, $0 processing charges, and zero hidden out-of-pocket costs for customers. Whether you changed your mind, selected an incorrect shelf size, or received an item damaged during transit, our customer care team is prepared to guide you through a smooth, hassle-free resolution.

30-Day Return Window

Kryviia.site provides a 30-day return window for all purchases made on our store.

• Activation Date: The 30-day return window begins on the exact calendar day your shipment is marked as “Delivered” by the shipping carrier’s tracking log.
• Timeframe: You have 30 full calendar days from the delivery date to contact our support team and initiate a return request.
• Late Submissions: Return requests submitted after 30 calendar days are ineligible for a standard return, refund, or exchange. We encourage all customers to open and inspect their floating wall shelf shipments promptly upon arrival.

Return Eligibility & Product Condition

To qualify for a full refund, returned items must satisfy clear condition standards upon physical inspection at our central intake hub:

• Unused & Brand-New Condition: The floating wall shelves must remain unused, unmounted, clean, and in brand-new condition. They must display no screw marks, wall mounting scratches, surface scuffs, structural alterations, or signs of wear.
• Original Packaging Required: Products must be returned inside their original protective packaging, complete with all inner wrapping, protective foam inserts, corner guards, and informational material.
• Completeness: All components of a multi-piece floating wall shelf set—including mounting brackets, screws, wall anchors, levelers, and assembly manuals—must be included within the return shipment. Partial set returns are not eligible for a full refund unless arranged in advance with customer support.

100% FREE Returns & $0 Fees

We believe shoppers should not face financial penalties for returning a product. Kryviia.site assumes full financial responsibility for return shipping logistics across all valid return scenarios:

• Prepaid Return Shipping Label: We cover all return shipping costs. Upon approval of your return request, we email you a printable, prepaid return shipping label as a PDF file. You will never need to purchase a shipping label or pay counter fees at courier drop-off locations.
• $0.00 Restocking Fees: We charge zero restocking fees under any circumstances.
• $0.00 Processing & Handling Fees: There are no administrative deductions or handling charges. The full purchase price of the returned item is refunded directly to your original payment method.

Applicable Return Scenarios

Our free return framework protects buyers across all standard shopping scenarios, ensuring comprehensive consumer protection:

A. Customer Remorse

If you decide you no longer need the floating wall shelves, if the dimensions do not fit your specific wall layout, or if you simply change your mind, you are fully covered under our 30-day free return framework.

B. Damaged or Defective Items

While our floating wall shelves are manufactured to strict quality standards and packed securely, items may occasionally suffer damage during transit. If your shipment arrives cracked, chipped, bent, broken, or with manufacturing defects, contact us immediately. We will issue a free replacement or process a full refund based on your preference.

C. Wrong Item or Seller Error

If our fulfillment center accidentally ships an item that differs from your order confirmation (such as an incorrect shelf length, finish, or model), we will correct the error promptly at zero cost to you.

Step-by-Step Return Process

To ensure accurate tracking, physical inspection, and timely refund distribution, all returns follow a simple, six-step process:

1. Initiate Return Request via Email: Contact our customer support team at info@kryviia.site within 30 calendar days of delivery. State your order number, product name, reason for return, and attach clear photos if the item arrived damaged.
2. Receive Your Prepaid Return Label: Once your request is verified (typically within 24 business hours), we email you a printable, prepaid return shipping label along with return packing instructions.
3. Pack the Item Securely: Place the unused floating wall shelves back inside their original manufacturer packaging with all original protective inserts, brackets, and hardware. Place that box inside a durable outer shipping box and seal it securely with packing tape.
4. Attach the Prepaid Label: Print the prepaid return shipping label and attach it flat to the exterior surface of the box, covering any old address labels.
5. Drop Off the Package: Hand the prepared parcel over to an authorized drop-off location for the designated shipping carrier. Request a drop-off receipt and tracking number for your personal records.
6. Hub Inspection & Refund Release: Once your package arrives at our intake hub, our team inspects the item within 3 business days and processes your full refund within 5 to 7 business days.

Refund Timeline & Method

All approved refunds are credited back to the original payment method used during checkout (e.g., credit card, debit card, Apple Pay, or Google Pay). For security and anti-fraud compliance, Kryviia.site cannot issue refunds to third-party accounts, alternative credit cards, or cash.

• Hub Inspection Window: 1–3 business days after physical arrival at our intake hub.
• Internal Refund Approval: Issued immediately upon successful inspection.
• Financial Clearing Window: Funds post to your account within 5 to 7 business days following inspection approval, depending on your bank or card issuer’s clearing speed.

Note: If you do not see your refund posted after 10 business days from receiving our approval email, please check your bank account statement, contact your card issuer, and notify us at info@kryviia.site so we can assist you.

Exchanges

If you prefer to exchange your floating wall shelf set for a different length, color finish, or model, the most efficient approach is to initiate a standard return for a full refund and place a new order on Kryviia.site for your desired item. This ensures your replacement product is processed and shipped without delay.

Order Cancellation Policy

If you need to cancel an order after placing it on Kryviia.site, please contact customer support immediately via email at info@kryviia.site, phone at +33650525068, or live chat on our website.

• Cancellation Prior to Dispatch: If you notify us before your order enters carrier dispatch, we will cancel the order immediately and issue a full refund.
• Cancellation After Dispatch: If your package has already been handed over to the shipping carrier, it cannot be intercepted in transit. Accept the delivery and initiate a standard free return within 30 days to receive your full refund.

Missing & Lost Packages

If carrier tracking updates stop moving for more than 5 consecutive business days, or if the carrier marks your parcel as “Delivered” but you cannot locate it on your property, email us at info@kryviia.site.

Our team will open an investigation with the shipping carrier. If the carrier confirms the package is lost in transit, Kryviia.site will immediately ship a free replacement set or issue a full refund to your original payment method.

Non-Returnable Products

Virtually all floating wall shelf products sold on Kryviia.site qualify for standard returns provided they meet brand-new, unused condition requirements. However, items that have been mounted to walls, altered, drilled into, or heavily damaged through customer misuse are non-returnable.

Customer Responsibilities

To ensure your return is processed smoothly, customers are responsible for:

• Contacting customer support to receive an official prepaid return shipping label prior to mailing items back.
• Ensuring returned products are packed securely in their original box with internal padding to prevent breakage during return transit.
• Dropping off the return parcel at an authorized courier location within 14 days of receiving the prepaid shipping label.

Conclusion

Kryviia.site is committed to providing a reliable, clear, and customer-friendly shopping experience. With our 30-day return window, prepaid return labels, $0 restocking fees, and transparent refund timelines, you can purchase our floating wall shelves with total confidence.