Frequently Asked Questions (FAQ)
Last Updated: August 29, 2026
Welcome to the Kryviia Frequently Asked Questions page. Here you will find quick, clear answers to common questions regarding our home decor catalog including our popular Floating Wall Shelves as well as details on ordering, payments, shipping, returns, refunds, and customer support. If you need further assistance, our customer support team is always ready to help!
1. General & Business Information
Q: What is Kryviia and what products do you specialize in?
A: Kryviia is an e-commerce retailer specializing in high-quality home organization and decorative storage solutions, focusing primarily on modern Floating Wall Shelves designed to enhance living rooms, bedrooms, kitchens, and office spaces.
Q: Is Kryviia a verified business?
A: Yes, Kryviia is an online retailer operated and managed by Display Gifts Inc and our physical business address is 857 Malcolm Rd, Burlingame, CA 94010, United States.
Q: How can I get in touch with customer service?
A: You can contact our support team via email at info@kryviia.site, by phone at +16508727963, or via our 24/7 Live Chat Support. Our dedicated phone support hours are Monday through Friday, 9:00 AM to 5:00 PM (PST).
2. Products, Installation & Specifications
Q: What materials are Kryviia Floating Wall Shelves made of?
A: Our floating wall shelves are crafted from durable, high-grade materials (such as engineered wood and solid metal mounting hardware) designed for long-lasting stability, aesthetics, and weight support.
Q: Do the shelves require assembly and wall installation?
A: Yes, basic mounting and assembly are required. Each package comes complete with heavy-duty mounting brackets, screws, wall anchors, and a step-by-step installation guide to help you securely mount your shelves to standard drywall, wood studs, or brick walls.
Q: What components are included with my order?
A: Every shelf unit includes the shelf body, concealed floating brackets or decorative supports, necessary mounting screws, wall anchors, and an instruction manual.
3. Ordering & Account Management
Q: Do I need an account to place an order?
A: No, account creation is optional. You can easily complete your purchase using our secure guest checkout process. However, creating an account allows you to view order history and track shipments faster.
Q: How will I know my order was confirmed?
A: Immediately after placing your order, an automated email confirmation containing your order summary and unique order number will be sent to the email address provided at checkout.
Q: Can I modify or cancel my order after it has been placed?
A: We process orders quickly to ensure fast dispatch. If you need to modify your shipping address or cancel an order, please email info@kryviia.site immediately. If your order has already entered our fulfillment system or shipped, it cannot be modified or cancelled, but you may return it after delivery under our Return & Refund Policy.
4. Pricing & Payments
Q: What currency are your prices listed in?
A: All product prices, tax calculations, and totals across our website are listed in United States Dollars (USD).
Q: What payment methods do you accept?
A: We accept a variety of payment methods, including:
PayPal
Stripe (Visa, Mastercard, American Express, Visa Electron, Maestro)
Afterpay (Buy Now, Pay Later in interest-free installments)
Q: Is my payment information secure?
A: Absolutely. All transactions are encrypted via 256-bit SSL technology through certified PCI-DSS compliant processors (Stripe & PayPal). Kryviia does not store or process your full credit card or banking details on our servers.
Q: Are there any hidden fees or charges?
A: No. We do not charge hidden fees or handling surcharges. Shipping is FREE ($0.00 USD) on all standard orders, and applicable sales tax (where required by law) is calculated and clearly displayed before you submit payment.
5. Shipping & Delivery
Q: Where does Kryviia ship?
A: We currently ship exclusively to residential and commercial addresses within the contiguous United States.
Q: How much does shipping cost?
A: We offer FREE Shipping ($0.00 USD) on all domestic orders with no minimum order requirement.
Q: What is the daily order cut-off time?
A: Our daily cut-off time is 4:00 PM PST (Pacific Standard Time). Orders placed before this time begin processing the same business day.
Q: How long does handling and transit take?
A:
Order Handling / Processing Time: 1 to 2 business days (Mon–Fri).
Transit Time: 3 to 7 business days (Mon–Fri).
Estimated Total Delivery Time: 4 to 9 business days.
Q: Which shipping carriers do you use?
A: We partner with major national carriers including USPS, UPS, FedEx, and DHL to ensure safe and timely delivery. For complete details, please visit our dedicated Shipping Policy.
6. Order Tracking
Q: How can I track my package?
A: Once your package is scanned by the carrier, you will receive a shipping confirmation email containing your tracking number and a direct tracking link within 24 to 48 hours.
Q: What should I do if my tracking status is not updating?
A: Tracking information can sometimes take 24 to 48 hours to update after dispatch. If there has been no movement for over 4 business days, please contact customer support at info@kryviia.site.
7. Returns & Refunds
Q: What is your return window?
A: You have 30 calendar days from the date of delivery to request a return on any eligible product.
Q: What condition must returned items be in?
A: Products must be unused, uninstalled, in their original condition, and returned with all original packaging, mounting hardware, screws, brackets, and instruction manuals included.
Q: Is there a restocking fee?
A: No, we charge a $0.00 USD restocking fee on all approved returns.
Q: Who pays for return shipping?
A:
If the item arrived damaged, defective, or incorrect (Our Fault): Kryviia provides a 100% free prepaid return shipping label.
If you changed your mind (Customer Choice): You are responsible for the return shipping postage costs.
Q: How long does it take to receive my refund?
A: Once your returned item arrives at our warehouse and passes quality inspection, approved refunds are processed within 10 business days back to your original payment method (Stripe, PayPal, or Afterpay). For full details on return criteria and step-by-step return instructions, please refer to our Return & Refund Policy.
8. Damaged, Defective, or Incorrect Items
Q: What should I do if my shelf arrives damaged or defective?
A: Please report damaged or defective items to us within 48 hours of delivery by emailing info@kryviia.site. Please include:
Your order number
Clear photos showing the damage or defect
Clear photos of the outer shipping box
Once verified, we will immediately send a free replacement or issue a full refund at no extra cost to you.
9. Privacy & Terms Governance
Q: How is my personal data handled?
A: We respect your personal privacy. We collect only necessary contact and order details required to fulfill your purchase and optimize our website experience. We do not sell or rent your personal information to third parties. Read our complete Privacy Policy to learn more.
Q: Where can I review the complete store terms?
A: You can read our full rules, terms of website use, and purchasing agreements on our Terms of Service page.
Still Have Questions?
If your question was not answered on this page, please reach out directly to our customer support team—we are happy to assist you!
Business Name: Kryviia
Legal Business Name: Display Gifts Inc
Support Email: info@kryviia.site
Business Contact: +16508727963
Live Chat Support: 24/7
Business Address: 857 Malcolm Rd, Burlingame, CA 94010, United States
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: PST (Pacific Standard Time)