Effective Date: August 29, 2026
At Kryviia, we want you to feel completely confident about every purchase from our home decor and Floating Wall Shelves catalog. This combined Return and Refund Policy explains which items qualify for a return, the condition they need to be in, how to send an item back, and how approved refunds are processed. We recommend reading through this policy before placing an order or starting a return so the process goes as smoothly as possible.
All figures and monetary amounts mentioned in this policy are listed in United States Dollars (USD).
30-Day Return Window
You have 30 calendar days from the date your order is marked as delivered by the carrier to request a return on an eligible product. Requests submitted after this 30-day window has closed generally cannot be accepted.
What Can Be Returned
You are welcome to request a return if any of the following applies to your order:
The Floating Wall Shelves arrived damaged in transit.
You received a defective or faulty piece.
We accidentally sent you the wrong item or incorrect size/color variant.
You simply changed your mind after receiving the product, provided it is unused and in original condition.
Conditions for a Valid Return
For an item to qualify for a return and full refund, it must meet all of the following criteria:
Be requested and shipped back within 30 calendar days of delivery.
Be unused, uninstalled, and in its original condition.
Include all original packaging, mounting hardware, brackets, screws, manuals, and accessories that came in the box.
Show no signs of physical damage, drilling marks, paint stains, or wear caused after delivery.
Be accompanied by proof of purchase or a valid Kryviia order number.
Getting Return Authorization
Before shipping anything back to us, please reach out to info@kryviia.site to request return authorization first. Please do not send items directly to our physical business address without prior approval, as unauthorized returns may be delayed or refused.
Once your request is approved, our customer support team will send you clear return instructions along with the designated return shipping address.
Who Covers Return Shipping Costs?
Damaged, Defective, or Wrong Items Sent (Our Fault): If your order arrived damaged, defective, or incorrect, please notify us within 48 hours of delivery at info@kryviia.site with your order number, clear photos of the damaged product, and photos of the outer shipping box. Once verified, we will provide you with a prepaid return shipping label at no cost to you.
Change of Mind Returns (Customer Choice): If you simply changed your mind or decided you no longer need the product, you will be responsible for covering the return shipping costs to send the item back to our facility.
No Restocking Fee
We believe in straightforward service and do not charge any hidden fees for processing returns.
Restocking Fee: $0.00 USD
Exchanges
We currently do not offer direct item-for-item exchanges. If you would like a different shelf style, color, or dimension, simply return your original eligible item under this policy and place a new order separately on our store.
Items That Can’t Be Returned
The following items are strictly non-returnable:
Shelves that have been drilled, mounted, modified, painted, or altered after delivery.
Items sent back without their original box, mounting hardware, or protective packaging.
Products showing clear damage caused by improper installation, handling, or misuse after delivery.
Return requests submitted after the 30-day window has expired.
Gift cards or promotional voucher codes.
How the Refund Process Works
Once your returned package arrives at our warehouse, our quality assurance team will inspect it to verify that it meets our return criteria. After inspection, we will send you an email notification confirming whether your refund has been approved or declined.
Approved refunds are always processed back to the original payment method used during checkout (e.g., Stripe credit/debit card, PayPal, or Afterpay). We are unable to redirect refunds to alternative accounts or third parties.
How Long Refunds Take
Once your return is inspected and approved, refunds are typically issued within 10 business days. Please note that even after the refund is released on our end, your bank, card issuer, or payment processor (PayPal, Stripe, or Afterpay) may require additional time to reflect the credit on your account statement.
If Your Refund Hasn’t Arrived
If more than 10 business days have passed since your refund confirmation email and you still have not received the credit, please follow these steps:
Re-check your bank or credit card balance directly.
Contact your credit card company or PayPal/Afterpay support, as processing times can vary before funds officially post.
Contact your bank to inquire about pending incoming credits.
If you have completed all these steps and still need help, please email us at info@kryviia.site so we can investigate.
Refused or Undeliverable Orders
If a delivery attempt is refused or returned to us as undeliverable through no fault of Kryviia (such as providing an invalid address or failing to pick up the package), any carrier return fees may be deducted from your final refund amount.
Partial Refunds & Promotional Discounts
If an item shows minor signs of wear or missing hardware that doesn’t fully disqualify it from a return, a partial refund may be issued at our discretion. If your original order utilized a coupon code or promotional discount, your refund will equal the exact dollar amount actually paid, not the full retail value.