Effective Date: August 29, 2026
Welcome to Kryviia. This Shipping Policy is designed to give you a clear, complete picture of how we handle your order from the moment you click “Buy” to the moment your Floating Wall Shelves arrive at your door. It covers everything from processing timelines and delivery estimates to tracking, address accuracy, delays, and what to do if something goes wrong along the way. We encourage you to read through it before placing an order so there are no surprises.
All prices, shipping charges, and order totals mentioned throughout this policy are listed in USD unless stated otherwise.
Where We Ship
Kryviia currently fulfills orders to residential and commercial addresses located within the contiguous United States, including most standard mailing addresses recognized by major domestic carriers.
We are not yet able to ship to addresses outside the United States, including U.S. territories that are not directly serviced by our standard carrier network. We are actively evaluating international shipping options, and this section will be updated the moment that changes.
Shipping Rates
We believe home organization should be hassle-free. That is why we proudly offer FREE Shipping ($0.00 USD) on all domestic orders with no minimum purchase requirement.
Standard Shipping Fee: $0.00 USD (FREE for all orders)
The total shipping cost calculated at checkout will always reflect $0.00 USD before you complete payment, ensuring full transparency in advance.
Daily Order Cut-Off
Orders placed before 4:00 PM PST (Pacific Standard Time) on any business day are typically queued to begin processing the same day. Orders placed after this cut-off time, as well as orders placed on weekends or recognized public holidays, will begin processing on the next available business day.
Order Processing Time
Orders are typically prepared for shipment within 1 to 2 business days (Monday – Friday) after payment is confirmed. During this window, several steps take place:
Payment and billing details are securely verified.
The order details, including selected Floating Wall Shelves models and shipping addresses, are reviewed for accuracy.
Items are picked, quality-checked, and securely packaged to prevent damage during transit.
The package is handed over to our shipping carrier.
Transit Time
Once dispatched, shipments generally take 3 to 7 business days (Monday – Friday) to reach their destination, depending on your location, local carrier schedules, and weather conditions.
Estimated Total Delivery Time
Combining processing and transit times, your order is estimated to arrive within 4 to 9 business days from the date your order is placed.
Please note that all delivery estimates are provided as a general guide. They are not guaranteed arrival dates, as transit times may vary due to factors outside our direct control.
What Counts as a Business Day
A business day is defined as Monday through Friday, excluding official public holidays observed in the United States or by our carrier partners. Orders are not processed or transported on weekends or public holidays.
Carriers We Work With
To ensure safe and efficient delivery of your Floating Wall Shelves, we partner with reliable national shipping carriers, including:
USPS
UPS
FedEx
DHL
The carrier is chosen automatically at the time of dispatch based on package dimensions, weight, and delivery location.
Order Tracking
Every order shipped from Kryviia includes end-to-end tracking. Once your package is scanned by the carrier, you will receive a shipping confirmation email containing your tracking number and carrier link within 24 to 48 hours.
Changing or Cancelling an Order
If you need to change your shipping address or cancel your order, please email us immediately at info@kryviia.site. We can accommodate requests if the order has not yet entered our fulfillment process. Once an order is processed or dispatched, modifications cannot be made. You may return the package after delivery in accordance with our Return & Refund Policy.
Shipping Address Accuracy
It is the customer’s responsibility to ensure that all shipping details—including street address, apartment/suite number, city, state, and ZIP code—are entered accurately at checkout. If a package is returned due to an incomplete or incorrect address, reshipping costs may be the responsibility of the customer.
Delivered but Not Received
If your tracking states that your package was delivered but you cannot locate it, please check surrounding areas, mailboxes, side doors, or check with household members/neighbors. Carriers occasionally mark packages as delivered up to 24 hours prior to actual drop-off. If you still cannot locate your shipment after 24 hours, contact us at info@kryviia.site so we can open a carrier investigation.
Shipping Delays & Lost Packages
Unforeseen events such as extreme weather, carrier disruptions, or high holiday volumes may cause temporary shipping delays. If your tracking status remains unchanged for an extended period, contact our support team. Once confirmed lost by the carrier, we will arrange a replacement or full refund following our Return & Refund Policy.
Damaged Packages
If your Floating Wall Shelves arrive damaged, please report it to us within 48 hours of delivery at info@kryviia.site. Please attach your order number, clear photos of the damaged product, and photos of the outer shipping packaging. We will swiftly send a free replacement or process a full refund.